What is a domain name?
A domain name is your website name and address, and a way of identifying websites on the Internet in a user-friendly manner. Without domain names, web addresses would be just a bunch of numbers, making navigating the web a lot harder.
.co.uk / .uk domain names
The registration of a .co.uk & .uk domain is subject to Nominet’s terms and conditions. These can be found here, in addition to Ambient’s security and confidentiality policy. In this section you will also find the terms and conditions for registering a .com domain name. These terms and conditions should be read before registering a domain name through Ambient Computers, because by purchasing a domain through us, you are agreeing to these terms.
Changes to your domain name
Should you need to make changes to your domain name, you should contact Ambient Computer Services directly. Amendments can include, change of address or other contact information, to changing the name servers and assigning it to another registrar’s IPS Key. For .UK domains, we do not charge a fee for amendments, including transferring to another registrar.
If you require a change to your domain that has been registered via Ambient Computer Services, then you should contact us via email with details of the amendment to be made. We will acknowledge your request witin 1 business day, and subject to Ambient authenticating that you have the right to request changes, carry out the amendments within 48 hours of the acknowledgement.
Domain renewals
When your domain name is approaching it’s renewal date, Ambient Computer Services will contact you directly to discover if you wish to continue using the domain name. This will be between 30 and 60 days of the expiry date. If we are unable to get in contact with you, following several attempts, the domain will lapse, and will not be renewed. However, should you change your mind, and wish to renew the domain after the expiry date, we could still be able to assist in maintaining your domain name. There is a small window of time, once your domain name has expired, where we may be able to renew it on your behalf. If this is the case, please contact us.
Information required for domain names
New guidelines from Nominet (the domain registry for .uk domain names), means the following information must be submitted to Ambient Computer Services when registering a .uk domain. Nominet will validate the details submitted on your application. If Nominet are unable to validate your information, Ambient Computers will contact you to check your information. If we do not receive a response within 30 days, your domain orders will be locked. If we are still unable to contact you a further 30 days later, then your domain order will be deleted.
When submitting your contact details, please ensure that the information given is accurate and in the following format:
- Registrant Name (first + last name)
- A valid, registrant name (your name) must be used. The name must contain at least 4 characters and of these, 3 or more must be letters.
- Street name must contain non-numeric information (not just a number)
- Town or city
- Country
- Post Code (where applicable for that country)
A phone number must be supplied, and must be in the following format:
- Begin the number with a + (Followed with a country code e.g. +44, +33, +1) And the actual digits after country code (without any initial 0)
Email address must be supplied, and must be in the following format:
- Must contain @
- End with a valid TLD (Top Level Domain) e.g. co.uk, .com
- Contain at least one character before the @
- Must not have any trailing or leading spaces
Complaints
If you wish to make a complaint about a domain name registration with Ambient Computer Services, please email us with as many details as possible. We will acknowledge your communication within one business day and strive to respond to the issue within a further 72 hours.
If you are unhappy with the outcome of your complaint, you should request that your issue is escalated to director level. To do this, please forward your complaint to complaints@ambico.co.uk. You will receive an acknowledgement in one business day and a further response within 72 hours of your issue being raised.
If you wish to contact us regarding a domain abuse issue, please email Ambient Computers. Again, we will acknowledge your communication within one business day and strive to respond to the issue within a further 72 hours.
Domain Abuse
For domain names registered to Ambient Services Limited, please report any unsolicited spam, malware, phishing, domain hijacking, copy and trademark violations to our domain abuse email address – domainabuse@ambico.co.uk. You will receive an acknowledgement in one business day and a further response within 72 hours of your issue being raised.