17 Clerkenwell Green, London, EC1R 0DP
+0207 537 7080
sales@ambico.co.uk

IT Support

Fully managed 24/7 support, 365 days of the year.

Working in partnership with your business to help you succeed.

PROACTIVE SUPPORT

Ambico pride ourselves on providing a proactive service. Based in London, our team support businesses across the UK and visit sites to reduce system downtime. 

JARGON FREE SPEAK

Ambico dont complicate and confuse clients. We explain things simply so that you understand the IT systems that are essential to your business. 

ACCREDITATIONS & PARTNERSHIPS

Ambico have partnerships with a large number of technology adn security providers. Microsoft Silver Partners, ISO 9001, Cyber Essentials Plus and Investors in People (IIP). 

PERSONAL SERVICE

Ambico support team manage IT environment so you dont have to. We develop personal working relationships in partnership with your business, like having your very own internal IT department. 

Simple & Flexible IT Support Packages

Get a quotation in minutes by using our easy to use IT support calculator.

PLATINUM

  • 24/7 Onsite & Remote
  • Monthly Site Visits
  • Full Device Monitoring
  • Monthly Account Meetings
Get Quote

SILVER

  • Remote Support
  • Quarterly Site Visits
  • Server Monitoring
  • Quarterly Account Meetings
Get Quote

BRONZE

  • Remote Support
  • Annual Site Visit
  • Server Monitoring
  • Annual Account Meetings
Get Quote

What is included?

Onsite & Remote Support

Unlimited onsite and remote support for server, network, application and user devices. With around 95% of support calls resolved remotely.

Primary & Backup Engineer

Dedicated primary and secondary technical engineer for familiarity and continuity to ensure knowledge of systems, people and environment.

Routine Site Visits

Routine site visits to conduct a series of proactive maintenance checks, security systems reporting and resolve any outstanding or new support issues .

Advanced Endpoint Monitoring

Real-time endpoint monitoring for servers and network devices to detect performance issues and outages. Including backup job monitoring and hardware status notifications. 

Account Management

Regular account management meetings to report on helpdesk statistics, review our service and understand any potential service improvements.

IT Procurement

We can help source and supplying market leading hardware and software solutions at competitive rates.

Third Party Management

Management of third party IT issues with application and service providers, including the management of third party support cases on behalf of the client.

IT Strategic Roadmap

We provide strategic advice on short-term and long-term IT plans using IT roadmap techniques.

Need urgent IT assistance?

Speak to our friendly sales team today to schedule a free no-obligation business IT systems review.

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