Ambient
Computer Services

Making I.T Work
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IP Telephony

Ambient Computer Services partners with Britain’s leading business hosted communication supplier. Using carrier grade technology throughout the network, we can provide a robust, reliable and truly flexible business strength service.

The service is fully supported by a team of exceptional engineers and support staff that only have our customer’s best interest at heart. Hosted IP Telephony (HIPT) provides businesses with a network based communications service, providing a comprehensive range of hosted telephony features for a monthly user fee. The monthly fee includes all maintenance and support costs, giving you superior service at an all inclusive price.

The HIPT proposition delivers a converged voice service using voice over IP (VoIP), eliminating the need to make significant capital investments in a PBX or IP-PBX. Businesses can gain access to a wide range of Centrex/PBX features, so those organisations that have traditionally used PBXs can now have the same features without the cost and complexity of purchasing equipment.

The HIPT service fulfils a wide range of requirements, ranging from basic services for small or single site operations, to more sophisticated services for those that operate multiple sites or call centre operations. Service features range from dial tone to advanced multimedia functionality. Each user is able to access full PBX functionality across a variety of different devices including IP phone, PC, PDA and smart-phone.

A simple to use PC Client and web interface provide easy routing and call control from any internet connected device. The service also integrates with other communications applications such as Microsoft outlook. Optionally, customers can subscribe to desktop video calling; personal agent web tools, such as call screening and “find me/follow me” service; and collaboration tools, such as secure instant messaging, white boarding and instant file transfer.

Features

Multiple sites and homeowners:
Companies with multiple sites can be connected to iHub via an IP network, either DSL or Ethernet, for all users to benefit from identical services, no matter where they are located.

Numbering:
Use a single dialling plan for easy access to users wherever they may be

Hot-desking:
Provides the facility for anyone to work from anywhere with hot-desking, reducing office costs and increasing flexibility.

Control:
Service configuration and internal provisioning via a secure web interface makes it easy for the IT/telecoms manager to control and manage multiple sites and users from a single interface.